Refund policy

Refund policy

Last updated: November 2026

TinkiBoo sells digital files that are delivered instantly. Because a digital file cannot be returned once it has been downloaded, all sales are final once the files have been downloaded — except when a file is faulty, as defined below.

What counts as a faulty file

We will replace the files or issue a full refund if any of the following is true:

  1. The download link does not work, or the ZIP file cannot be opened.
  2. A file inside the set is corrupt, damaged or unreadable in standard image software.
  3. The set is incomplete — prints or sizes listed on the product page are missing.
  4. The files are not as described: resolution below 300 DPI, or sizes/ratios listed on the product page are absent.
  5. You received a different set from the one you ordered.
  6. You were charged twice for the same order.

What does not count as faulty

To keep this fair and clear, the following are not covered by a refund:

  1. You changed your mind about the artwork.
  2. Colours look different on your screen or in your print than they do on our website — monitor calibration and printer profiles vary.
  3. You bought the wrong set, or a size that is not the size you wanted, by mistake.
  4. Your device or software cannot open standard PNG or SVG files.
  5. You want a size or ratio that is not listed on the product page.
  6. The file printed badly because of the print settings used (for example, “fit to page” scaling) or unsuitable paper.

How to request a replacement or refund

Email support@tinkiboo.shop within 14 days of purchase with:

  • your order number,
  • a short description of the problem, and
  • a screenshot, photo, or the exact error message you see.

We reply within 2 business days. If the file is faulty, we will send corrected files first; if we cannot fix it, we will refund you in full. Approved refunds are returned to your original payment method and usually appear within 3–5 business days.

Chargebacks

Please contact us before opening a chargeback with your bank — we can almost always resolve an issue faster directly. Orders with a delivered, downloaded file are disputed with delivery and download records.

Not covered here

This policy covers digital downloads only. Physical or personalised items, when offered, have their own terms shown on the product page.